FREQUENTLY ASKED QUESTIONS
Common questions about shipping, returns, and sizing.
Describe what this section is about
ORDERS & PAYMENTS
What payment methods do you accept? We accept all major credit/debit cards (Visa, MasterCard, Amex) and digital wallets like Apple Pay & Google Pay. All transactions are securely processed via Stripe.
Can I change or cancel my order? Please email support@emikostudiosltd.com within 1 hour of placing your order. We process quickly, so we cannot guarantee changes after this window.
SHIPPING & DELIVERY
Where do you ship from? All orders are dispatched from our studio in London, United Kingdom.
How long does delivery take?
UK:
2-4 business days (Tracked).
International:
5-14 business days.
Do I have to pay customs fees?
UK:
No fees.
International:
Yes, the recipient is responsible for any import duties or taxes levied by their country.
RETURNS & EXCHANGES
What is your return policy? We offer a 14-day return policy. Items must be unworn, unwashed, and with tags attached.
Do you offer free returns? Customers are responsible for return shipping costs. We recommend using a trackable service.
How do I start a return? Contact us at support@emikostudiosltd.com for instructions.
STILL NEED HELP? Email us anytime. We typically reply within 24 hours.